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No-quibble returns policy from Wouldulike Furniture

We know how good our products are, but it can be difficult to portray this on a website. This is why we offer all our customers a completely transparent, no-quibble returns policy to provide added peace of mind when making a purchase with us.

We always do our best to ensure that your furniture is in perfect condition when it arrives with you and that you are completely happy with it. In the unfortunate case that this is not the situation, we will do our best to resolve any issues as quickly as possible.

Unwanted goods.

As you are buying your furniture from our web-site, you have the security of knowing that you are protected by the DSR (Distance Selling Regulations) full details of which are available at

1. You can return your furniture at any time up to 14 days from the day of receipt if you decide that it is not what you wanted. To facilitate this you must let us know, in writing, either to or by writing to Life Savers Limited t/a Wouldulike Furniture, Unit 8, Ddole Rad Enterprise Park, Llandrindod Wells. Powys. LD1 6DF. Please ensure that you include the full reason for the return.

2. Please note that due to health and safety, mattresses must remain unopened and in their original packaging.

3. If you return the item, there will be no charge as long as we receive it within the 14 day period and it arrives with us in the condition in which you received it. We are happy to give you advice on the best way to package your item if you need it. However, if you follow these simple rules you should be fine:

All goods must arrive repackaged and in the same condition as it was delivered so that it can be resold at its full value. So please take every care to package it in all of it`s original packaging so as it arrives back with us in a fully re-saleable condition.

If using a third party carrier please make sure you insure the goods as you will be responsible for the goods whilst in transit - damaged goods will incur a surcharge based on the re-sale value of the goods in question.

Once the goods are received we will inspect it ascertain it`s condition and, if returned as sold, we will fully refund the item, less the original delivery charge, to the card that made the original payment within 14 days of receipt. N.B. Goods that arrive incorrectly packaged may attract a surcharge and damaged goods will attract a surcharge, both based on the re-sale value of the goods.

5. Custom or bespoke items are not subject to our standard returns policy. Items tailor made to your specification are unfortunately non-returnable.

Damaged goods.

4. Whilst we always do our best to ensure that your furniture reaches you in perfect condition, things do sometimes go wrong.

If you received damaged or faulty goods, it is important that you contact us immediately by phone or email. All damages must be reported within 48 hours. Please contact us on 01597 829111, during our normal opening hours, or 07591 00930 out of hours. Please leave a message if there is no reply to ensure that your issue is recorded within the required time frame. Alternatively you may email us on and we will sort out the problem as quickly as possible.

N.B. Please make sure that you take photographs of any damaged packaging, damaged goods or faulty goods so that we can expedite a resolution as quickly as possible.

In some instances the problem can be sorted out by sending a replacement part and we are happy to do this if it is practical and easy for you. Failing this the goods will be replaced and the damaged / faulty goods uplifted at our expense. If this is the case we will let you know if you are able to use the damaged / faulty goods in the meantime or if they need repacking for collection. Sometimes compensation will be offered in order for you to retain the goods as delivered, however, you need not accept any offer made.

N.B. Please do not attempt to repair or modify the goods in any way yourself as this would invalidate your guarantee.

This policy does not affect your statutory rights.

Here at Wouldulike Furniture we specialise in Quality and Value - Solid Oak, Ash, Pine, Mahogany and other hardwood furniture with a selection of painted ranges. Ranges include those for Occasional, Dining, Bedroom together with both Home / Hidden and more traditional `Office` Furniture all in solid woods. All this and amazing value too - We provide a fast and reliable service to all addresses in the UK.

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